At myfareassist, we aim to make the booking and fulfilment process straightforward, dependable, and easy to understand. This Fulfilment Policy explains how your travel bookings are processed, confirmed, and delivered after you use our platform. It also outlines what you can expect regarding booking confirmations, fulfilment timelines, changes, cancellations, and customer support.
Understanding Our Fulfilment Process
Our Fulfilment Policy explains how travel services booked through our platform are processed and made available to you. Once you complete a booking and your payment is successfully received, your reservation details are forwarded to the appropriate third-party travel provider, such as an airline, hotel, car rental company, or cruise provider. The fulfilment process begins once the booking information has been successfully submitted for processing.
How You Receive Your Booking Details
Travel bookings are generally fulfilled through electronic communication. After your reservation has been confirmed, we may send the relevant booking information to the email address or contact details provided during the booking process. Depending on the type of service booked, your confirmation may include an e-ticket, reservation number, hotel confirmation, rental voucher, cruise details, or other instructions required for your trip.
Please keep your confirmation information accessible and review it carefully before your departure. Unless specifically stated otherwise, physical travel documents will not be delivered by mail.
Expected Booking Confirmation Time
Many bookings are confirmed shortly after the payment and reservation details have been successfully processed. However, certain reservations may require additional verification, availability checks, provider approval, or review of specific travel requirements. These circumstances may result in a longer processing period.
If an issue affects the fulfilment of your reservation, we will make reasonable efforts to notify you using the contact information provided during booking.
Reservation Changes, Refunds, and Cancellations
Changes, cancellations, and refund requests are subject to the terms and conditions established by the applicable travel service provider. These conditions may differ depending on the airline, hotel, car rental company, cruise provider, fare, reservation type, or selected service.
We recommend reviewing the applicable booking conditions before completing your purchase. When a refund is approved, it will generally be processed using the original payment method, subject to the provider's processing timeframe and applicable terms.
Assistance With Your Booking
If you have questions about your booking confirmation, experience difficulty accessing your travel documents, or need assistance understanding your reservation details, our customer support team can help guide you through the process.
We aim to provide timely assistance and help make your booking fulfilment experience as clear and convenient as possible.